Free Local Pickup
All orders placed online are generally ready for pickup within 2-4 hours between the hours of Monday-Saturday 10am-6pm and Sunday 12pm-4pm. We will email you once your order is pulled and ready for pickup. If you have not received an email (and have double checked your spam folder) within 24 hours, don't hesitate to call us at 253-328-7192. If we are having an in-store event or sale on the day of your order, please allow for additional time for us to pull and notify you of your order.
Shipping Information
The Curious Bear generally ships all orders via USPS or UPS. We strive (but do not guarantee) to ship out all packages within 1-3 business days. A few items we carry may require additional processing time due to size, weight, or other special handling considerations.
Shipping is currently being offered for a $7.50 flat rate to locations in the USA. FREE standard shipping is available on orders over $100. As we cannot control the reliability of the USPS or UPS, delivery by a certain date is not guaranteed. Most orders once shipped take 3-14 days to arrive. Please allow more time if shipping to Hawaii (current shipping estimates are 3-5 weeks). If you need quicker shipping to Hawaii, please contact us and we can provide you with additional options and cost.
We will not and cannot do anything prior to 14 days FROM THE ORIGINAL DATE OF SHIPMENT if your package has not yet arrived. The USPS is currently taking longer than normal to deliver packages. What you see on your tracking is all we can see on our end as well. Please don't ask us to refund you if you ordered something and it has yet to arrive within this time frame. We are a small business reliant on the postal service and are doing the absolute best we can.
International Shipping
We do not currently offer international shipping.
Expedited Shipping
If you have special circumstances requiring expedited delivery, please email us at hello@curiousbeartoys.com, and we will do our best to accommodate your request. We can usually ship UPS or Fedex 2 day or overnight with additional fees.
Sales Tax
Please note that orders shipped within Washington State will be charged sales tax. Out-of-state orders may or may not be charged sales tax, depending on how/when you purchase from us. (For example, all orders that are facilitated through Meta or other third party services may require additional taxes to be collected.)
Backorders or Unavailable Items
If an item has sold out due to an overwhelming demand, you will be notified regarding the back-order status and your order will ship when our stock is replenished. We make an attempt to email all customers with back-ordered items and provide an estimated ship date. You will also be notified if the item will no longer be available. If this should occur after your order/payment has been received, you will be given the option of a full refund or store credit.
Cancellation Policy
Orders may be cancelled after completing your purchase up until 11pm PST of the date of purchase, provided the item has not been shipped. If an order is cancelled after your credit card has been processed, a full refund will be issued for the order amount plus shipping and tax, if applicable. If you wish to cancel an order which has already shipped, upon receipt of the item, please refer to our return policy.
Lost Packages
Lost packages happen rarely, but please know that they do usually resolve themselves within 1-2 weeks (if not sooner) in our experience.
Most times, the package is either still on the mail truck or was accidentally delivered to a neighbor and it will be redelivered within 1-2 days.
Our first recommendation is to reach out to your direct neighbors to see if the package was delivered to them. If that's not the case, please reach out to UPS or USPS directly and file a claim for the missing package with your tracking number.
Stolen Packages
Please ensure the shipping address you provide is a safe and secure address. We are not responsible for packages stolen during transit or off your porch or if tracking says delivered. You can file a claim directly with UPS or USPS for these incidents.
Incorrect Address
The Curious Bear will not be held responsible if the customer provides the wrong shipping address and the package is not recovered. If we need to reship the package, customer will be charged an additional shipping fee even if free shipping was earned on the order. The fee will be equal to our actual shipping cost.
