Free Curbside Pickup
All orders placed online are generally ready for pickup within 2-4 hours between the hours of Monday-Saturday 11am-6pm and Sunday 12p-4pm. We will email you once your order is pulled and ready for you. Simply call us at 253-328-7192 when you arrive and we will set your package just outside the front door. Once we are back inside, you are welcome to grab your order for a true contact-free exchange! You are also welcome to pickup your purchase at the front counter.
The Curious Bear currently ships all orders via USPS or UPS. We strive to ship out all packages within 24-48 hours, with many of our orders going out the same day, Monday through Friday (if ordered before 1pm PST). A few items we carry may require additional processing time due to size, weight, or other special handling considerations.
Shipping is currently being offered for $7.95 within Washington State and $9.95 flat rate elsewhere in the USA. Orders shipped via UPS generally arrive within 2-5 business days. Orders shipped via USPS generally arrive within 3-7 business days. USPS Priority Mail (2-3 shipping days) is available at checkout for $15.95.
We can ship internationally, but please understand that The Curious Bear is not responsible for any international customs regulations or duties that may apply. Please confirm fees and regulations with your local customs office. For a shipping quote, please email us at firstname.lastname@example.org or give us a ring at (253) 328-7192, and let us know what you'd like to purchase, the exact shipping address, and how quickly you need your package to arrive!
If you have special circumstances requiring expedited delivery, please email us at email@example.com, and we will do our best to accommodate your request. We can usually ship UPS or Fedex 2 day or overnight with additional fees.
Please note that orders shipped within Washington State will be charged sales tax. Out-of-state orders will not be charged sales tax at this time (subject to change).
Backorders or Unavailable Items
If an item has sold out due to an overwhelming demand, you will be notified regarding the back-order status and your order will ship when our stock is replenished. We make an attempt to email all customers with back-ordered items and provide an estimated ship date. You will also be notified If the item will no longer be available. If this should occur after your order/payment has been received, you will be given the option of a full refund or store credit.
Orders may be cancelled after completing your purchase up until 11pm PST of the date of purchase, provided the item has not been shipped. If an order is cancelled after your credit card has been processed, a full refund will be issued for the order amount plus shipping and tax, if applicable. If you wish to cancel an order which has already shipped, upon receipt of the item, please refer to our return policy.